| How do I order online? |
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STEP 1 - Sign Up - To order online
you need to create an account with us. Click
Here to do this now, or if you already have an account simple
log in with the email address and password you specified
when you signed up. If you don't remember your password we have
created a password retrieval system.
Simply enter your email address and we will send you all the
details you need to log in.
STEP 2 - Fill up your cart - To
begin browsing the range of products at Total Beauty Network, use the Product
Search or select Products Overview
from the Site Contents menu on the left. This page allows you
to browse by category by clicking on one of the category names
listed. In each category you will have the opportunity to view
our products and add them to your shopping cart. The Total Beauty Network
Online Ordering system revolves around a shopping cart system
which works in much the same way as it would in your local supermarket.
As you are browsing through various product listings, you need
simply click on the 'add' button to add it to your electronic
shopping cart. Feel free to add as many items to your shopping
cart as you like as it puts you under no obligation to purchase
anything and you can remove items later on.
STEP 3 - Review your Order - When
you have added all the items you want to purchase, click the
'Check Out' link on the Shopping Cart
menu. We now offer you the chance to alter the items in your
shopping cart. For each item in your cart you can either select
the 'Remove' checkbox to remove the item from your shopping
cart or change the quantity you wish to purchase. Make as many
changes as you like and click the 'Update' button. When you
are satisfied with your order click the 'Order' button to proceed
to the checkout.
STEP 4 - Checkout - This is a
chance for you to specify where your order is sent, how you
wish to pay and any notes or instructions associated with your
order. At this point you can also change your billing address
and select a shipping address. When everything is ready click
the "Submit Order" button, and you're done! Your order will
be processed on the next working day. If there are any problems
someone on our staff will contact you.
STEP 5 - Your Account - When you
are logged in you can go to your account
and view previous orders, change you billing details and add
additional shipping addresses.
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| I
can't find what I'm looking for! |
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| Please try our site
map to find what you're looking
for. From there you will find links
to all the webpages in the Total Beauty
Network website. Click
here to get to the site map! |
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| How
can I get more info if the website
doesn't contain what I'm looking for?
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| If you can't find what you are looking
for on our website we will be happy
to do our best to help you out. You
can contact us by phone on 61 (0)3
9462 7500, fax on 61 (0)3 9462 0322
or email (jo@tbn.com.au, tony@tbn.com.au).
Please see our contact
page for more contact details.
You can also request more info by
filling
out this form. |
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| How
do I find the nearest retailer to
me? |
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| It's easy, just use our
store
locator to search by postal code
or browse by state. Please note that
our store locator will find stores that
stock DermaNew, Naked Kiss and Designer Brands, to find
out where you can get White Sands products you will need
to contact
us directly. Click
here to go to our store locator. |
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| How do I become a VIP member? |
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| Be the first to know of
when our NEW PRODUCTS arrive, our SPECIALS,
when you qualify for our "Frequent Friend"
PRIZES & most importantly a chance for
you to get something for nothing in
our FREE Entry competitions by filling
out this form:
VIP Signup. If you have any concerns
with our receipt of your personal details,
please read our privacy
policy. |
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| How
do I access your retailers or salons
sections? |
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| These user areas are for
Total Beauty Network stockists. To access
it you need our permission. If you are
a salon, you can request this permission
by filling out this form:
Salon Signup. If you are a retailer,
you can request this permission by filling
out this form: Retailer
Signup. We will review your details
and send you an email notifying you
of our decision. If approved a login
id and password will be emailed to the
email address you supplied. It is important
to note that when you fill out the application,
you will not receive automatic entry
into the downloads area. You won't be
given access until we approve your application.
If you have any concerns with our receipt
of your personal details, please read
our privacy
policy. |
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| How does the DermaNew Trade-in work? |
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| DermaNew offer you a $30.00 trade in of the purchase of either their Facial Kit, Total Body Experience, Hand and Foot Kit or Acne Kit. Only one trade in per household. You must supply all the information in order to qualify for the $30.00 trade in. For more details click here. |
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| What is the DermaNew Club? |
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| Over the coming months DermaNew Club members will have exclusive access to some fantastic deals on new and existing products. For more details click here. |
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| How do I signup for the DermaNew Club? |
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| Simply fill out this form: DermeNew Club Signup. Don't forget to select which DermaNew kit you own, or you can purchase a new kit. |
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